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32Red Betting Reviews: Is 32Red safe?

#19 of 20 Bookmakers

32Red is a British sports betting and casino company, based in the British Overseas Territory of Gibraltar. The company holds a gambling licence in Gibraltar, and is also regulated by the UK Gambling Commission. The company is also publicly listed on the London Stock Exchange.

Established in 2002, 32Red has won awards for its customer service, as well as for its casino offerings. Their sportsbook profile remains high, thanks in part to sponsoring iconic football teams such as Rangers and Leeds United.

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HIGHLIGHTS

  • Good range of sports, including esports, surfing, chess and yachting
  • Well-established bookmaker with reputation for transparency
  • Good welcome bonus for new customers
  • 24/7 customer support available
  • Secure and safe to use
  • Good range of payment methods available

User ratings

01Website & Usability 0.0
02Betting Offers0.0
03Bonus0.0
04Odds & Limits0.0
05Customer Service0.0
06Payments0.0
07Security and Licensing 0.0
08Mobile Application0.0

Good range of markets makes for positive 32Red experiences

A full list of sports is also available on the left side of the page. In addition to this list of sports, a list of popular markets is also displayed on the left, making it easy to find events to bet on. Handily the number of available markets for each sport is displayed alongside that sport’s tab. It is relatively easy to find live and in play markets too, though not without some confusion at first. Other sites, such as William Hill, have more clarity when it comes to determining exactly which markets are on offer for live betting. Although not as flashy or slickly designed as some of its rivals – such as Betway – the 32Red experience is nevertheless a solid one for bettors. The search function at the top of the home page is a useful tool. The site loads quickly, and it is easy enough to find sections dealing with terms and conditions, customer service and account details. Our 32Red experience reports indicate that customers tend to be happy with the range of markets on offer, and the general user experience at the site.

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Website & Usability

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01 Website & Usability

The 32Red website is a solid and professional looking affair, with plenty of the company’s red branding framing content. Finding the sports betting section of the site is a simple process. The customer simply needs to click on the sports betting tab at the top left of the home page. They will then be directed to the sports betting section of the site.

This section of the site is pretty no frills, with all text in black on a white background. The home page displays some of the site’s markets, with football being heavily favoured in terms of what’s on offer. A number of tabs at the top of the page offer access to markets in other popular sports, such as golf, tennis and both codes of rugby – as well as football and horse racing.

Good range of markets makes for positive 32Red experiences

A full list of sports is also available on the left side of the page. In addition to this list of sports, a list of popular markets is also displayed on the left, making it easy to find events to bet on. Handily the number of available markets for each sport is displayed alongside that sport’s tab. It is relatively easy to find live and in play markets too, though not without some confusion at first. Other sites, such as William Hill, have more clarity when it comes to determining exactly which markets are on offer for live betting.

Although not as flashy or slickly designed as some of its rivals – such as Betway – the 32Red experience is nevertheless a solid one for bettors. The search function at the top of the home page is a useful tool. The site loads quickly, and it is easy enough to find sections dealing with terms and conditions, customer service and account details. Our 32Red experience reports indicate that customers tend to be happy with the range of markets on offer, and the general user experience at the site.

Betting Offers

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02 Betting Offers

Great range of betting offers at 32Red Sport

Some sports have fewer options than others, though. The range of rugby league markets on offer is pretty limited, for example. There is a number of futures bets and outrights on offer, but no match betting markets. Punters may prefer to use Ladbrokes or Betfred to bet on rugby league matches. In other sports, however, such as football, there is a good variety of markets, with almost all competitions covered.

Clarity on the sports betting home page is somewhat limited, however, and finding the right market can be confusing at times. This is simply because of the way the site is designed, with different events and markets often not defined especially clearly. Nevertheless, once a customer is used to how the site functions, it compares well with many of its rivals.

 

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Great variety of sports to choose from

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Everything from football to chess

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Live updates and statistics

Sadly, despite there being a fairly comprehensive range of markets for many sports, the 32Red experience is not boosted by the presence of any live streaming. Nor is there any facility for punters to check on statistics on the site. There is basic provision for following matches for live bets, but this is very basic. For a truly interactive sports betting experience, operators such as William Hill are perhaps a better option if a customer wants to find the best online sports betting options in this regard.

Bonus

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03 Bonus

Profit boost available for new customers

The 32Red bonus on offer to sports bettors who want to place in-play bets. If a customer places an in-play bet, then they can opt for a profits boost. The amount of profits boost ranges from 100% on bets of up to £10, right through to 10% on bets up to a maximum of £100. There is a sliding scale of boosts, with a 90% boost available on bets of a maximum of £20, 80% on £30, right through to £100. The bonus only applies to in-play bets. Obviously, bets have to win for the bonus boost to be applied to the customer’s account.

The only real issue with the sports betting bonus is that it can seem a little tricky to understand at first. Certainly, it does not have the simplicity of the ‘deposit £10 and get £30 in free bets’ type of bonus seen at rivals such as William Hill and Paddy Power. Nor is it as straightforward as matched bet bonuses. Nevertheless, it is still a useful bonus to have, and can certainly boost winning bets.

Of course, the only customers who receive the bonus are those who are lucky or skilful enough to place a winning bet, which limits its appeal somewhat. Free bet and matched bet bonuses at other bookmakers tend to be available to all new customers, not just winners, or those who bet in-play. Anyone producing 32Red experience reports might find themselves feeling a little ambivalent about this bonus.

Profit Boost
Extra cash on winnings! T&Cs Apply

There are more positive 32Red experiences on offer for fans of betting on horse races, though. Every day, a price boost symbol appears next to certain horses. Anyone who bets on these horses can be sure that they are getting the best price possible. This is designed to counter the trend of every bookie appearing to offer exactly the same odds as each other on each horse that runs. This is a handy feature for fans of betting on horses, and can bring some good value if used with insight and knowledge.

Both bonuses are available in territories that are covered by 32Red’s licence. Specific countries can be found in the site’s terms and conditions.

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    Profit Boost

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    Profit Boost

    Bonus Type
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    No promo code needed

    Bonus Code
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    £10

    Minimum Deposit
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    30 Days

    Time limit
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    No

    Available to returning customers
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    Credit, Debit or Paypal

    Deposit Method
Claim profit boost now!

Odds & Limits

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04 Odds & Limits

Good range of odds and markets

In terms of the odds on offer at 32Red, they are pretty typical of sports betting odds at other companies. There is no staggeringly brilliant boost that makes them automatically better than their rivals, though the horse racing bonus alluded to above can be very useful if you are looking for good value.

When it comes to sports betting deposit and withdrawal limits, 32Red is pretty typical in terms of the levels that it sets. The minimum bet allowed at 32Red is £0.10, unless it is an each way bet, in which case it is £0.20. In terms of maximum payouts, the company states in its terms and conditions that it reserves the right to limit payouts on any of its bets. Limits vary according to the number and type of bets placed, as well as the sport on which they have been placed.

Upper win limit of £250k

Taking football as an example, there is an upper limit of £250,000 on winnings on most of the famous competitions. Other competitions and leagues have a ceiling of £100,000, while for others the limit is £50,000. Other payout limits for other sports are on a similar sliding scale, depending on the size of the tournament or competition on which the bets are being placed. Customers can check the specific limits in the terms and conditions section of the 32Red website.

Industry standard odds
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Limits up to £250,000
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Customer Service

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05 Customer Service

32Red Customer Service is always available

There are three options for contacting the customer service team at 32Red. These are email, telephone and live chat. Using the email function is very simple, as there is a contact page which allows users to fill in a form giving details of their query. This has a facility to add supporting documents too, which can be useful when trying to resolve disputes about bets.

The live chat function is available 24 hours a day, seven days a week, and operates very much as you would expect. Customers provide details of their query, and are then connected with an adviser. On the telephone query page, customers need to choose which country they are calling from, with all available options given on a drop-down list. UK customers are then given a choice of three numbers they can call: a free number, a local rate number, and a mobile friendly local rate number.

EMAIL

LIVE CHAT

TELEPHONE

Address
Chancellors Road, London, UK
Email
via 32Red website
Phone
0044 2030 598 888

32Red experience reports indicate good customer service

One very useful aspect of the site when it comes to customer service, though, is its extensive help section. Using this will certainly improve customers’ overall 32Red experiences when used to help with queries. This is more detailed than many other sites, with each section written with clarity and sensitivity. The help section is broken down into a series of easily accessible categories, which makes navigating around 32Red’s site very simple indeed.

Overall, this is an area where the rating for 32Red is high. Although it is initially a little tricky to find the customer service options, the site’s help section is very thorough when it comes to providing contact details, as well as a host of other potentially useful information.

Payments

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06 Payments

Various ways to pay and play

32Red has a good range of payment methods available for customers. Punters can deposit and withdraw money from their 32Red account using debit cards, with no fees applied. Currencies available, in addition to British Pounds, include Russian Roubles, Euros, Norwegian and Swedish Krone, US Dollars, Canadian Dollars, Swiss Francs and Japanese Yen.

There is also a facility on the site to check whether or not payments and withdrawals are available to customers in certain territories. All transactions using debit cards are carried out instantly. The same rules apply to credit cards. 32Red accepts Visa, Maestro and Mastercard debit and credit cards.

Customers can also use a range of electronic payment methods at 32Red. PayPal is one of these. Customers can deposit and withdraw, with no fees, and the money being instantly available.

Variety of Payment Methods To Suit All Customers

Neteller is also available, and is similarly free, though customers can use a wider range of currencies, similar to those available to credit and debit card customers. Punters enjoying 32Red experiences can also use Skrill, with the same terms as Neteller. ECOpayz and Entropay are also available, again with the same terms and time limits as other electronic payment methods.

Paysafe cards can be used to deposit money in customers’ accounts, but cannot be used to withdraw money at all. For all of these methods, the minimum deposit and withdrawal is £10, or 10 of the local currency being used, if customers are not in the UK.

If customers want to, they can also use 32Red’s wire transfer facility to deposit and withdraw funds from their account. They can use Pounds, US Dollars or Euros with this method. The minimum amount which can be deposited is £10, €20 or $20. For withdrawals, the minimum amounts are £100, €100 or $100. Charges will be applied to amounts below the minimum being withdrawn. In general, though, no fees will be charged if the limits are adhered to.

Each country has slightly different options when it comes to withdrawing and depositing funds. Some methods are not available in some countries. There is a full checklist of these on the 32Red site, in the help section.

Security and Licensing

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07 Security and Licensing

Security at the forefront with 32Red Sport

32Red is licensed by the government of Gibraltar, which is classed as an overseas British territory. This means that they are fully licensed to operate in the UK, and some European countries, but by no means all. A full list of all licensed territories is available in the site’s help section, which is very useful for potential customers. Countries where residents are not allowed to use 32Red include the USA and Australia. The company is also regulated by the UK Gambling Commission.

In terms of security, the site uses 128-bit SSL encryption to protect its customers’ transactions. Allied Irish Bank is used by 32Red to handle all debit and credit card transactions.

32Red views itself as a highly secure and very reputable company, and this is backed up by the company being listed on the London Stock Exchange. Being listed like this means that the company has to fulfil certain standards for transparency, and has to make its records available for auditing.

32Red is also certified by GamCare, an organisation which offers help to those who are afflicted by gambling problems. Thorough checks are also carried out to establish the age of customers, and additional documentation can be requested by the company to verify this.

Mobile Application

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08 Mobile Application

Play on the go with 32Red Sport

Punters at 32Red can bet on the move using their tablets and mobiles, though there is no sports betting 32Red app available. The mobile version of the site is a condensed version of the desktop site, and is slick enough to use. It can be used on iOS and Android devices. Punters looking for a specific sports betting app for the company will disappointed, however. Casino customers have an app available to enhance their 32Red experiences, so this is an area of their service where the company could perhaps look to improve.

There is also no facility for telephone betting at 32Red currently.

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