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Roxy Palace Casino Reviews: Is Roxy Palace Casino safe?

#11 of 20 Online Casinos

Roxy Palace is one of those online casinos that you just have to visit as you’ll learn by the end of this review. Roxy Palace came online in 2014 and is a British based company. They currently have in excess of 230,000 customers across 6 different countries.

Roxy Palace is licensed and regulated for customers in Great Britain by the Gambling Commission. This information is provided in the footer of the website and it is a clear sign that Roxy Palace is setup correctly. With a selection of over 500 games, you’ll definitely find something to catch your eye here, and the great connectivity across PC, mobile and tablet platforms means that you can play easily wherever you are.

350£
Matched Deposit bonuses for new customers T&Cs Apply

HIGHLIGHTS

  • A £350 welcome bonus offer
  • Fully functional mobile app
  • More than 500 games
  • 100 Varieties of Roulette
  • British based company
  • Licensed and Regulated by the Gambling Commission

In this Roxy Palace casino review you’ll learn about the quality of the user interface, games on offer, type of welcome bonus offer, mobile app and customer service. We hope that by the end of this review you’ll be able to figure out if this casino room is really for you, and whether it makes the cut as one of our Top Online Casinos.

User ratings

01Website & Usability 8.8
02Games Offer9.5
03Bonus8.3
04Odds and Limits8.0
05Customer Service8.8
06Payment 8.5
07Security and Licensing9.5
08Mobile Application8.3

How the Roxy Palace Casino Ratings work

Each of our provider reviews at yourate.com works on the same set of 8 criteria. This allows you to make an informed decision as to the best online casino for you. Is Roxy Palace Casino safe? Is there a Roxy Palace Casino bonus code? These questions and many more will be answered across categories including website design, payment methods and security and licensing. If you've played at Roxy Palace Casino before then help out other yourate.com users by leaving your own review and ratings today.

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Website & Usability

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01 Website & Usability

Easy to navigate the Roxy Palace website

One of the factors that will keep you around at a casino room is the quality of the user interface. The website has a blue theme and once you slide down a bit on the left hand side you can see the breakdown of the games. This gives you fast access to all the games that Roxy Palace Casino has to offer.

When you first land on the homepage towards the top you’ll see the welcome bonus offer, which is quite impressive. Another feature that we liked, is the rolling Jackpot total and the list of recent winners. This adds some excitement to draw you in, and also gives a good sense of community at the casino.

The top games can be found via the featured menu option and that should be the first place that you visit. This will allow you to get familiarised with the top games on the site. To access the help center click on the upper right hand “Help” icon, and you can switch the currency and language on the upper right hand side. The different options available are English, Canadian English, Australian English, German and Swedish. Although the website isn't as good looking as, for example Mr Green's, it is still up there with our favourite online casino sites.

Games Offer

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02 Games Offer

more than 500 games at this top rated casino room

The quality and variety of games at a casino room is ultimately what will either keep you here or drive you away. The variety of games at Roxy Palace includes slots, video poker, live games, blackjack, baccarat, bingo, roulette, craps and scratch cards. You’ll find everything from classic favourites to modern entries at Roxy Palace.

Some of the slots games provide progressive jackpots which allow you to hit it big for a relatively small bet. In fact the maximum jackpot that you can win is $6.5 million, which is impressive by any standards. Many casinos, such as Paddy Power Casino have a far smaller selection of games to choose from, so if variety is your thing then you're in the right place.

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Slots

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Blackjack

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Roulette

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Live Casino

Roxy Palace Casino reviews also approve of the flexibility available in terms of how you enjoy the games. You can either play the games via the browser or download a flash version of the games for a more immersive experience. Downloadable versions have the advantage of being more graphically beautiful, and less glitchy. MicroGaming is the software that runs the games at Roxy Palace, and they have a wealth of experience providing top tier casino gaming for the community.

Overall Roxy Palace offers in excess of 500 games, which is one of the big advantages of this casino room. Whatever your preferred game, you’ll be able to find it here. For example, there are 100 different versions of roulette games so roulette players should find reason to stay at Roxy Palace for a long time.

Bonus

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03 Bonus

a top Roxy Palace Casino rating for the new customer bonus

The Roxy Palace Casino bonus offer is featured on their homepage and it is an excellent one. Only new members can take advantage of it when a new account is created. The bonus offer is broken up across 2 different deposits:

  • 1st deposit: a 100% match of up to £150
  • 2nd deposit: a 25% deposit match of up to £200

With up to £350 in bonus money can start your play at Roxy Palace with a significant bank balance. The minimum deposit that you can make to take advantage of this bonus is £10. If you have the budget, however, you are encouraged to deposit the maximum amount that this bonus offer allows, i.e. a first deposit of £150, and a second deposit of £800. There is no advantage to depositing more than £150 on your first deposit.

New Customer Bonus
Up to £350 Bonus for New Users T&Cs Apply

The wagering requirements for the release of the bonus is that the deposit must be wagered 25x over a period of 30 days. Also not all games contribute towards the release of the wagering requirement in equal terms. Here is a breakdown of how the different games contribute:

  • Slots (except those listed below) and Keno: 100% contribution
  • All Table Pokers, all roulettes, all video/ power poker (except All Aces and Jacks OR Better), all blackjacks (except Classic Blackjack and Casino War): 10% contribution
  • Classic Blackjack, Casino War, All Aces Video/ Power Pokers, Jacks Or Better Video/ Poker Pokers, all baccarat, all craps, red dog, sic bo, Max Damage, the Alien Attack and all Retro Reels slots: 0% contribution

Check out our detailed Roxy Palace Bonus Review for even more information on the bonus offer, or head to our Casino Bonus Comparison to see what else is available.

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    £350

    Bonus Height
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    £10

    Minimum Deposit
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    2 Matched Deposits (100%, 25%)

    Bonus Type
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    25x

    Turnover Requirement
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    No Code

    Bonus Code
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    30 Days

    Deadline
Claim New Customer Deposit Bonuses
T&Cs Apply

Odds and Limits

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04 Odds and Limits

Par for the industry

The payout percentage at Roxy Palace is 96.06%, which is around average for the online casino industry. The games at Roxy Palace are eCorga certified, which means they are setup correctly for fair play.

Roxy Palace makes use of a “Random Number Generator” that ensures every single bet is as fair as the last one. The software supplied by MicroGaming Software Systems which has a great reputation across the industry. All Roxy Palace accounts are open to external review and they submit payout percentage reports to Independent Auditors, which verify that Roxy Palace is a safe and fair online casino.

Variable Limits

The minimum deposit limit is £10, and the minimum stake varies from one game to another. Some of the slot games accommodate micro stakes players and allow a £0.01 or £0.10 stakes to be placed, as do some of the roulette offerings. However, there are also high upper limits that high stakes players can enjoy. Finally, you can create a cap on how much you play with in a given period of time so that you gambling does not get out of control. Roxy Palace Casino does a great job of allowing you to enjoy gambling responsibly.

Customer Service

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05 Customer Service

Customer service are happy to help

Need some help depositing or withdrawing some money? Or perhaps you are having difficulty understanding a few of the details concerning a certain slot game? Whatever the case might be you shouldn’t hesitate to give the Roxy Palace Casino customer service department call for some help.

The Help menu is readily available from the home page. The pull down menu suggests various courses of action or possible topics. You can ring them on UK Freephone at 0800 051 8938. Lines are open 24 hours per day and 7 days per week. You can be enjoying casino games in the middle of the night and still get the help that’s needed.

To access the live chat function visit the contact page where you’ll find a yellow “live chat” button. The experienced live chat operatives are also available around the clock and typically respond within moments and at a maximum of a few minutes adding peak times. On the same page you will also find a link to where you can send an e-mail if the response time of your query is not a priority.

It’s always worth checking the FAQs on the site as well, as it is likely that someone else has had the same issue as you before. Let us know what you think of the customer service by leaving your own Roxy Palace Casino reviews.

EMAIL

LIVE CHAT

TELEPHONE

Payment

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06 Payment

The usual suspects are available for deposit

Have you ever struggled to make a deposit at an online casino, and left due to sheer frustration? Then you’ll be pleased with the deposit options at Roxy Palace. These are Neteller, EcoCard, EntroPay, Paysafecard, debit card and credit card. This is a decent amount of options and it should not be a problem for most UK based punters to find one they like.

The deposit speed for all the above methods is instant, and the withdrawal time is 2-3 days, which is what can be expected from most Casino providers. For the most part you’ll need to withdraw with the same method that you used to make the deposit for security reasons. Also the different payment processors have their own security systems when making a deposit. VISA might ask you to use a random number generator code if you have one when entering the information. This adds another level of user identification that protects your financial information.

Security and Licensing

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07 Security and Licensing

Play safely with Roxy Palace

As stated on the official website: Roxy Palace is licensed and regulated for customers in Great Britain by the Gambling Commission. This basically means that Roxy Palace has been professionally setup to provide real money casino game for their customers. As a rule of thumb it is always a good idea to scroll down to the footer of a gambling website to see what seals of approval they have received. For more information on how seriously we take your security, head to our Casino Comparison.
Furthermore, this casino room has an eCORGA certification, which means the games have been setup for fair play. The odds that are advertised for the games do indeed payout at these odds. This is regularly checked to make sure that players are not get scammed by any of the games.

Responsible gambling is always an important factor for online casinos. Roxy Palace is certified by GamCare, and takes customer protection seriously. There are measures in place to prevent underage gambling, and also tools that you can use to keep track of and control your play.

Mobile Application

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08 Mobile Application

A great Roxy Palace Casino rating for the app

The Microgaming software has also created mobile friendly versions of the 500+ games that are found at Roxy Palace. You can enjoy the games on the iPhone, Android or iPad. You can’t sign up for an account using the mobile app itself, but using a mobile device visit mobile.roxypalace.com and follow the steps to create a new account.

The same bonus offer is available when you sign up via a mobile device, and a deposit can be made using the mobile app. The size of the app is 12.9MB, which is rather small, but keep in mind that additional downloads may be needed as you play the different games.

Even though the Roxy Palace mobile app is compatible with many different mobile devices your own experience will depend on the specific device you are playing on. Screen size restrictions and processor speed will play a role towards the end result.

Finally, if you are having any problems whilst playing on the mobile app then you can get in touch with the customer service department using in-app functionality. Many Roxy Palace casino reviews have high praise for this app, but look up our Casino App comparison to see how it stacks up. If you’ve tried it for yourself then share your opinion by leaving a Roxy Palace rating below.

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