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Gala Casino Reviews: Is Gala Casino safe?

#3 of 20 Online Casinos

Gala Casino is part of the Gala Coral Group which has physical casinos in many towns and cities in the United Kingdom. This group merged with Ladbrokes in 2016, so you know that you can expect top gaming from each of the providers in the group. Gala Casinos have a strong online presence, as well as their physical locations, and are known for providing great promotions for new and existing customers.

The online casino is powered by Playtech which is one of the industry leaders. Players can enjoy an extensive range of table games directly through a Web browser or by a download from a casino client. Gala Casino holds a gaming licence from the Gibraltar Regulatory Authority and UK Gambling Commission. There are several countries that are restricted including all in Latin America and Africa and several in Europe. There is a mobile version which mirrors the desktop site but with fewer games options. Gala Casino is, like bet365 casino, one of the top casino sites.

400£
New Customer Slots bonus T&Cs Apply, 18+

HIGHLIGHTS

  • Wide variety of online entertainment options
  • Live table games streamed via webcam
  • Many video poker games after Gala Casino login
  • Blackjack, roulette and slots on mobile for players
  • Excellent 24/7 customer support for players
  • Part of a respected brand

User ratings

01Website & Usability 9.3
02Games Offer9.3
03Bonus9.0
04Odds and Limits8.3
05Customer Service9.3
06Payment 9.0
07Security and Licensing9.8
08Mobile Application8.8

Arriving at a rating for Gala Casinos

With so many different online casinos to choose from it can be hard to know where to start. Should you go for an established name? or are the newer casinos going to be offering better deals? At yourate we help to make your decision that little bit easier, by evaluating each provider objectively across the same eight categories. The Gala Casino rating from each category will be averaged to provide a rating for the whole site. By examining each casino in areas such as website design, customer service and bonus offers we help you come to a decision on the right casino for you. If you’ve played with Gala Casinos before then why not leave your own Gala Casino review to help your fellow players!

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Website & Usability

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01 Website & Usability

Sleek design and user-friendly layout

The Gala Casino website loads quickly. Navigating to a particular game is intuitive and simple with no diversions to other parts of the site. The customer support department has had positive reviews and there is a good selection of banking methods. The verification process when opening an account is seamless. There are a number of games that are not available elsewhere which are quick and easy to access. The overall impression is positive and the site is user-friendly. Although other sites, like Mr Green have a slicker appearance, we were impressed with the Gala site.

Loading times are good and games can be reached with a small number of clicks. The games are presented well and overall the site performs effectively. The colour branding is mainly black which could be improved to give a more lively feel, however the promotions are well highlighted in bright colours. The rolling offers are informative and show the best current bonuses on the site. Account details can be accessed effectively through the login procedure. The Home Page displays the jackpot games and the amount of prize money on offer.

With just under 200,000 visits in the last 6 months, Gala Casino is certainly a popular page, and that popularity seems to be well justified considering our high Gala Casino Casino ratings for website and usability. Make sure you check out our comparison of the top casino sites to see what else is on offer.

Games Offer

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02 Games Offer

Top Gala Casino Rating for the games on offer

After you click on the Gala Casino login you will be able to access the huge amount of games that are on offer. During our Gala Casino review we tried some of the top rated games and were impressed with what we found! Here is a selection of the games available:

Jackpots: Branded jackpot games including Pink Panther and Thor are offered.

Video Slots: Themed video slots featuring Marilyn Monroe, John Wayne and Chippendales can be played on the website.

Classic Slots: Classic slot games with themes such as the Bermuda Triangle, Jungle Boogie and Haunted House are available.

Table Games Table game lovers can enjoy games such as craps, roulette and baccarat.

Card Games: Gala Casino has numerous card games to choose from, including Blackjack, Casino Hold ‘em, and Caribbean Stud Poker.

Live Dealer: Those who prefer to play with a live dealer can access Live Blackjack, Live Roulette and Live Baccarat on the Gala Casino website.

Video Poker: Some of the many video poker offerings such as Deuces Wild 4, 2 Ways Royal, Pick ‘em Poker and Jacks or Better.

Casual Games: Casual gamers will love the selection that includes Rubik's Riches, Spin-A-Win, Darts and Keno.

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Slots

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Blackjack

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Roulette

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Live Casino

Bonus

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03 Bonus

Huge number of high quality bonuses available

It became apparent during the Gala Casino review that Gala Casino is rare amongst online casinos in giving you the choice of Welcome Offers when opening a new account. Take a peek at our Casino Bonus Comparison to find out what else is out there. The Gala Casino offers are related to slots, roulette and blackjack and are subject to the following Terms and Conditions and the Gala Casino bonus code:

£400 Slots Welcome Bonus

  • New customers account only offer
  • Make a first deposit of £10 or more
  • Accept the bonus terms
  • 100% deposit bonus
  • Maximum bonus of £400 credited to your account

£200 Roulette Welcome Bonus

  • New customers account only offer
  • Make a first deposit of £10 or more
  • Accept the bonus terms
  • 50% deposit bonus
  • Maximum bonus of £200 credited to your account
  • Thirty times bonus contribution required

£200 Blackjack Welcome Bonus

  • New customers account only offer
  • Make a first deposit of £10 or more
  • Accept the bonus terms
  • 50% deposit bonus
  • Maximum bonus of £200 credited to your account

We are impressed with this selection, as it gives you the chance to tailor the bonus to your needs and preferences. Check out our comprehensive Gala Bonus Review for more information. This welcome bonus is also available on the Gala Casino App.

New Customer Bonuses
£200 / £400 Welcome Bonus T&Cs Apply
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    £400/ £200 / £200

    Bonus Amount
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    New Customers

    Bonus Type
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    Slots/ Roulette/ Blackjack

    Games

Other Promotions for existing customers too

Some casinos focus on the welcome offer to the detriment of awarding loyal customers with bonuses. Gala Casino’s range of promotions compares favourably with similar online casinos that focus on the UK market. Many different promotions are available, and all are easily accessed by navigating to the PROMOS tab on the Gala Casino homepage. Here are a few examples of bonuses that Gala Casino reviews have enjoyed.

Summer Leaderboard

Trip to an exotic location during the summer there. You must opt in and play any game. For every stake of £10 a bonus point is added to your score on the relevant leaderboard. The top 10 players from each leaderboard will be entered in the prize draw and 13 winners can select a prize of their choice including trips to exotic locations.

Game of the Week

Enhanced wins for a selected game over one week. You must bet £100 on a selected game which changes each week in order to receive a 25% cash back up to £100 for losing bets. Players will also be awarded double Comp Points for each £10 staked.

£1M Slots Prize Draw

Gala Casino give away £1 Million over the course of a month, comprising 60,000 winners and a main prize of £25,000. For example, in any given week you can win a share of £150,000 from two prize draws. One entry becomes valid after stakes of £10 on a selected number of games. Players can have unlimited entries in the prize draws. Gala Casino free spins are also available as part of the Gala Casino free 20 promotion.

Weekend Reload

Cash boost offers over the weekend. You must log in and make a deposit of £10 to earn a 25% reload up to a maximum of £100.

There is also a Gala Casinos Affiliate scheme available. If you have given it a go then let us know what you think by leaving your own Gala Casino ratings.

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T&Cs Apply

Odds and Limits

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04 Odds and Limits

Industry standard RTPs at Gala Casinos

Gala Casino is trusted for offering random outcomes and fairness so deserve good Gala Casino ratings. The site uses the Theoretical Return to Player (RTP) value. RTP is a measure of all games combined. It does not represent the return for any one player. Some members will enjoy a return of more than 100% while others will gain a return of less than 100%. The balance means some players will win more than the average while others win less than the average. Many players will win less than the advertised figure to compensate for those that do better than the average.

At Gala Casinos you should be able to find the RTP for each game, for example, Marvel Roulette has an RTP of 95.73%. This isn’t amazing for players, however it definitely isn’t one of the worse ones out there. In general the RTPs at Gala Casinos are industry standard, but you might want to shop around within the site to find those games with higher numbers.

RTP
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LIMITS
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Flexible limits at Gala Casinos

The limits at Gala Casinos vary from game to game although there is not blanket wagering limit. Slots start from just a few pennies so those who are new to the world can find their feet without risking a lot of money. In terms of daily winnings there is no limit either, although there have been cases of accounts needing extra security checks to verify earnings and stakes.

Customer Service

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05 Customer Service

Reliable and efficient service at Gala

Customer Service at Gala Casino is quick and efficient. Live Chat operators respond quickly and they are very helpful. The Help section on the site is one of the most detailed in the sector with many Frequently Asked Questions included. The support team at Gala Casino can be contacted by via email, Live Chat, fax and a free phone telephone number. Customer service deserves a positive Gala Casino Rating.

Gala Casino promotes responsible gambling. This means you can play and enjoy the gaming experience and environment within a leisure budget. The company aims to protect vulnerable players and prevents gambling play by members who are classed as underage by law. Personal data is used discreetly and winnings are paid promptly. Gala Casino is committed to providing a fair gaming experience using ethical marketing. The company tries to ensure a safe and reliable gambling and entertainment experience.

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LIVE CHAT

TELEPHONE

Payment

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06 Payment

All the methods you would expect

Banking procedures for making deposits and withdrawals are easy. Options include debit and credit cards and e-Wallets such as such as Skrill/MoneyBookers, PayPal, NETeller, PaySafeCard and Click2Pay amongst others.
The minimum deposit is £10 for all payment methods. There are no charges and withdrawals to e-wallets take no longer than 24 hours even at the weekend. Debit and credit withdrawals take 2 to 3 days but e-Wallet transfers are handled within one day. ID is required when you first withdraw. If you are a VIP player then cash-outs are processed in just an hour. All payment options are free from fees, although your credit card provider may charge you if it considers a deposit to be a cash transaction. Overall we are pleased with the payment options and think that they deserve positive Gala Casino reviews.

Security and Licensing

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07 Security and Licensing

Security is up to scratch

GalaCasino.com is operated by Coral group Trading Limited. Coral group Trading Limited's address is 2nd Floor, Regal House, Queensway, Gibraltar GX11 1AA. Coral group Trading Limited is licensed by the Government of Gibraltar & regulated by the Gibraltar Gambling Commissioner For customers accessing GalaCasino.com from Great Britain, the service is licensed and regulated by the Gambling Commission. We take security very seriously here at yourat.com - you can read up on how we assess a site's security in our review of the Top Online Casinos.

Games at Gala Casino are based on Playtech’s Random Number Generator (RNG) that has been independently tested for fairness and been validated by the Gibraltar Gambling Commissioner. Testing takes place in line with recognised standards within the global online gaming industry. The tests are based on 17 statistical measures and have confirmed that Playtech’s games are sufficiently unpredictable to ensure fairness. There is no bias towards certain outcomes so results random which is the objective of the RNG.

Live gaming is undertaken in strictly controlled studios, is fully recorded and monitored. Live games are subject to the same statistical performance that software RNG gaming is checked. Live dealers errors with regards card handling and spinning of a wheel happen but these errors are usually apparent to all the players and can be rectified by the live game manager. Of course live events are not totally predictable and the human element can cause problems. However, the mechanics are clearly thought out and potential issues are anticipated so there is always a prompt resolution. Interaction between players is allowed so aggressive language is discouraged and not tolerated.

Mobile Application

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08 Mobile Application

Is there a Gala Casino app?

The Gala Casino mobile version can be seen on a full range of mobile devices, including iPhones and Android phones. There is no specific app for other devices, although the website translates nicely to a mobile screen. The Gala Casino mobile app has excellent graphics, many game options and free bonuses. You must download temporary software or apps and only a single account is required to play in the desktop and mobile format. Gala Casino’s mobile app has touch screens and bonuses that in some instances are better than the standard bonuses. Due to the increase in mobile gambling - that is reflected in the activity on the Gala Casino mobile app - security levels are of the same standard as on the desktop site.

The selection of games on the Gala Casino app is not as large as on the desktop version, but most of the classics are still there so that shouldn’t put too many people off. There’s even a live section. Players using the Gala Casino mobile app can use the standard payment options including credit and debit cards and e-Wallets such as Skrill, NETELLER and PayPal. We were impressed with the mobile app and think it deserves a good Gala Casino Rating. Make sure you look at our Casino App Comparison to assess the competition.

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Android

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