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Markets.com Review 2017 - Forex Broker Rating

#4 of 11 Forex Broker Comparison - Best UK Forex Brokers

Markets.com is one of the fastest growing online forex and CFDs brokers. The broker is a run by Safecap Investments Ltd., based in Cyprus. Therefore, the supervisory authority CySEC is responsible for the supervision and regulation of the broker. Safecap is a subsidiary of Playtech PLC, which is listed on the London Stock Exchange. Markets.com is obviously a global player. The company operates worldwide and offers its service in more than 20 languages.

It was established in 2008 has been growing with a fast pace ever since. The broker has earned itself a name in the industry and has been a proud sponsor of Arsenal Football Club since late 2014. There are some things you should know about this broker before choosing it, continue reading our Markets.com broker review to see if they offer just the right services that suit your specific trading needs.

25£
No deposit bonus

HIGHLIGHTS

  • £25 no-deposit bonus
  • Dedicated quality customer support
  • Extensive array of trading tools
  • Automated and social trading supported
  • Wide range of assets available for trading
  • No deposit and withdrawal fee

User ratings

01Trading Offer & Conditions 9.0
02Trading Platforms & Demo Account 8.5
03Bonus for New and Existing Customers 9.5
04Mobile Trading 8.5
05Payments9.5
06Security / Regulation 8.5
07Customer Service 9.0
08Account Opening 9.0

Good Trading Conditions

Our Markets.com reviews gave us a good impression about the company. They have a large product portfolio and good trading conditions. They also have attractive offers, and they presently offer £25 no-deposit bonus. Scroll down to see more of our Markets.com forex reviews and tell us what you think about them. In our Forex broker comparison, Markets.com is one of the few brokers to offer a no-deposit bonus.

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Trading Offer & Conditions

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01 Trading Offer & Conditions

Fixed spreads, but not quite competitive

Fixed spreads, but not quite competitiveMarkets.com employs the market making model in offering clients access to the markets. This provides relatively high market liquidity round the clock. Though their spreads are not the most competitive in the industry, they have reasonable fixed spread fees. A fixed spread of 2 pips is charged on EUR/USD and GBP/USD. We believe that their spreads are quite pricy, however, being fixed, they do not fluctuate with market conditions and can be a very good deal during high market volatility periods. Markets.com charges no additional fee or commissions.

The broker offers a leverage of up to 1:300, meaning that traders have the possibilities of choosing from a wide variety of instruments even with a relatively small deposit. The broker does not give clients restriction on trading tactics, meaning that clients can scalp or hedge. Traders can also hold CFD stocks long-term so as to receive dividends or to sell at high interest rate currency and collect its positive interest differential.

They also offer the Islamic accounts for traders who want to trade according to Sharia ideologies. This account is swap-free, therefore, no overnight interest rates are charged. In addition to forex, Markets.com offers clients the opportunity of trading CFDs on more than 2000 instrument from assets classes ranging from indices, stocks, currencies, commodities and ETFs. Clients can select from any list of tradable instrument available on their platform or use a search bar at the top left side of the screen to make the desired instrument easier to locate. Traders can also see the full list of the available instruments on the left corner of the screen. The instrument search icon is located at the top left corner of the screen on the mobile app. In our Markets.com review, we found out that the spreads for trading CFDs on indices are much more competitive.
  • Commission free FX trading
  • Trade round the clock possible
  • High market liquidity through their dealing desk

Trading Platforms & Demo Account

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02 Trading Platforms & Demo Account

Free, unlimited demo account

One interesting thing about this broker is its trading platform offering. The broker’s trading service runs on several platforms including the popular MetaTrader4. They also have the MetaTrader Multiterminal designed for bloc trading. This is important for fund managers who need extra features that enable them place and manage trades on several sub-accounts from a single master account. They also have the web-based Markets WebTrader platform where traders can trade the market right from their browser without downloading any software.

They have a cutting edge platform─ the Sirix WebTrader ─ that grants traders instant access to the markets. The broker’s social trading platform, with sophisticated features for flexible social trading, is powered by Sirix. Markets.com broker is the first brokerage firm to launch the Sirix platform.

  • Comprehensive chart analysis with the WebTrader
  • One-Click Trading possible
Important: Their platforms have an extensive number of charting tools and packages that are essential for technical analysis. They are also user-friendly as well, offering clients a customized trading experience.

Bonus for New and Existing Customers

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03 Bonus for New and Existing Customers

Markets.com £25 no-deposit bonus

The £25 no-deposit bonus is one of the several attractive bonuses offered by this broker. All new traders are eligible for this offer after their account verification. This offers traders the opportunity of trading without deposits. The only documents required for the verification process are the documents that prove residence and identity.

BONUS
£25 no-deposit bonus
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    £25

    No deposit bonus
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    Up to £4,000

    referral bonus
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    Yes

    Trainings and webinars
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    No

    Tournaments and competitions
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    £100

    Minimum deposit
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    Yes

    Free unlimited demo account
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    Unlimited

    Duration of bonus offers
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    Yes

    Bonus payable?
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    Without deposit

    Account opening

Referral Bonus Of Up To £4,000

Like many other forex brokers, Markets.com offers traders referral bonuses. As a client of the broker, you can make money when you invite other people to register with them. The referral bonus depends on the initial deposit of the new trader, which is about 15-30% on the average. With this referral program, traders can make up to £4000 on a single downline.

If you want to have a bonus for every deposit, we recommend you to read our AvaTrade experiences. There you get a bonus up to £7,500 for every deposit.

  1. 01 | £25 no-deposit bonus
  2. 02 | referral bonus of up to £4,000
Get your free £25 no-deposit bonus now!

Mobile Trading

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04 Mobile Trading

Our Markets.com experiences

To give you a comprehensive Markets.com review, we have also tested their mobile trading platforms. Markets.com has apps for Android and iOS devices. In the various app stores, we saw that there were many positive Markets.com reviews and high ratings for their apps.

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Apple

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Android

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Windows

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Web App

01 | rating

Markets.com’s mobile trading apps are clear, professional and visually appealing. The mobile platforms also have all important features that are on their regular trading platform. The platform allows fast access to the markets. Their browser based platform, WebTrader, does not work through a smartphone’s browser. The broker does not also have a mobile trading platform available for Windows phone users.

02 | tip

If you have a Windows Phone and are dependent on mobile trading, then you should consider downloading the Plus500 App. They are available for all 3 operating systems.
  • Fast and flexible access to the markets
  • Permanently keep track of the forex account
  • Watch and manage your trades on the go

Payments

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05 Payments

Funding and deposits for all account types can be done via credit card, bank transfer, E-Wallets (Neteller and Skrill), Giropay and Internal transfer. The broker does not charge on all deposits and withdrawals. They also do not have a maximum deposit; however, they have a minimum deposit of £100. A broker without a minimum deposit is GKFX.

This extensive payment/withdrawal option gives traders increased flexibility of account funding. Traders get instant funding on all payment methods (aside bank transfer). Transactions of £2,500 attract could attract external charges like bank charges.

Important: As our Markets.com experience confirms, the broker will process all payments immediately. The duration of a withdrawal depends, of course, on the payment service provider. As a result, the broker has an average duration of 2 to 5 business days.

£5 Minimum withdrawal limit

All Markets.com withdrawals are free of charge. Should bank charges arise, VIP customers would be reimbursed. For credit card and e-wallet payments, the minimum withdrawal limit is £5; however, the minimum withdrawal limit for bank transfer is £100.

  1. 01 | £100 minimum deposit
  2. 02 | No charges for deposits and withdrawals
  3. 03 | £5 minimum withdrawal limit

Security / Regulation

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06 Security / Regulation

CySEC Regulation & Negative Balance Protection

Though they’ve not been in the industry for a very long time, Markets.com is no longer a newcomer to the online trading community. Their holding company manages several trading platforms and brands, including Forex.com. Тhе broker was acquired by а FТЅЕ250 software company, Playtech. Playtech has a large capital base of about $4 billion and employs thousands of staff in several countries around the world. For traders who wish to open accounts with any broker, the legitimacy and credibility of the broker stands as an important issue. As to the issue of legitimacy, the broker is regulated by CySEC and authorized to trade anywhere within the Eurozone.

The broker is also licensed to operate in South Africa and Australia. Markets.com segregates clients' funds in a separate account and is subjected to frequent audits so as to ensure that it maintains enough capital to meet up with the capital adequacy ratio.

LICENSE
License
CySEC license 120/10
FCA register number 507880

BaFin register number 122798
Consob register number 2688
CNMV register number 2381

To provide brokers with a secure trading environment, the broker employs the latest data technology to protect clients' information and safeguard clients from unwarranted intrusion. Markets.com ensures that all internet traffic between the client and the broker are channeled through Secure Sockets Layer (SSL) encryption. Financial transactions are also held through a level 1 PCI certified payment processor. All of the brokers' servers are geolocated in SAS 70 certified data servers.

Markets.com was fined by CySEC in 2015. Though this puts broker is bad light, there is simply not enough information to know whether they are scammers because the regulatory authority has not provided enough information about their violations. However the size of the fine is far greater than most fines are issued by CySEC to other companies. This indicates that they rules that Safecap Investments violated may have been quite serious.

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    20.000 EUR deposit insurance
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    Secure payments
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    compliance with all MiFID regulations
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    Regulated by CySEC
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    Negative Balance Protection

Markets.com is not under the regulation of UK’s Financial Conduct Authority.
In concrete terms this means the following advantages for you:

  • Deposit insurance up to EUR 20,000 per client
  • Regular reporting on financial stability
  • Compliance with all MiFID regulations
  • Safekeeping of customer funds in segregated accounts
  • In the event of insolvency, creditors do not have access to customer capital

No margin requirement

The use of leverage in the financial markets could cause you to make so much in the market, but since it is a double-edged sword, you could also lose so much; however, the broker further safeguards your funds by offering a negative balance protection policy. So you cannot be liable for more than your deposits. This also means that Markets.com compulsorily closes open positions in case of emergency, if they fall too far into the minus, which in turn can lead to high losses.

Customer Service

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07 Customer Service

OUTSTANDING CUSTOMER SERVICE EXPERIENCE

Their award-winning customer service offers excellent support service. For our Markets.com trading review, we found out that the broker's customer service department is available 24/7. Their customer service department is multilingual and is available in several languages including Arabic, French, German, Spanish, Portuguese, Turkish, Russian, Italian and English.

Markets.com’s customer service representatives respond appropriately to clients’ queries and also follow up clients' complaints on phone. Their email support is also available 24/7 with an average response time of 12 hours. Their general service is effective and helpful in solving clients' queries without taking too much time.

EMAIL

LIVE CHAT

TELEPHONE

Address
Safecap Investments Ltd.

148 Strovolos Avenue, 2048 Strovolos, P.O.Box 28132, Nicosia, Zypern

Email
Per contact form
Phone
Not available

The broker has adopted the policy of enabling clients get themselves acquainted to their platform through self-activation without the aid of a live customer support. New clients get walk-through tips and messages so that they can be familiar with the platform. Markets.com also offers telephone order execution to traders.

Account Opening

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08 Account Opening

In a few minutes to the Forex trading

The broker offers three basic account types; Classic, Standard and Premium trading accounts. The Standard account requires a minimum initial deposit requirement is £2,500; traders can also open the Classic trading account with as low as £100. The Premium account is also available to traders with a minimum initial deposit of £20,000.

Standard account traders have free access to the "News to Mobile" service provided by the broker. A trader also gets a dedicated account manager upon opening the standard account.
On top of this, there are some other added benefits for traders on the Premium trading account. A welcome bonus is available along with free FX Signals via SMS.

The default leverage of 1:50 is available to clients and there are also various additional options for corporate clients. Please note that increasing leverage also increases risk.
The Islamic account which is swap-free is also available to traders of the Muslim faith who want to trade without the reduction (or addition) of overnight interest fees.

Our Markets.com review of their account opening process shows that the process cannot be any faster. Just enter your email and the password you intend to use, at this point you will be forwarded to the trading platform. Now you decide whether you want to use the demo account or continue with the registration for the live trade. For the account opening, apart from your personal data, you also have to provide information about your financial situation and previous trading knowledge. The broker is legally required to obtain this information.

The entire process takes only a few minutes. Your first deposit can be done without verification. You would be required to provide the proof of identity which you can send e-mail or upload directly to their website. If you only want to use the demo account, account opening does not take more than a minute.

  1. 01 | Open an account
  2. 02 | Fund your account through credit cards or other methods
  3. 03 | Trade the markets live
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